Help Center

Click "Get Started" on our homepage, fill in your email and store information, and submit for review. Approval typically takes 1-2 business days. Once approved, you'll receive login credentials and can start importing products immediately.

After registering on our platform, you can import products to your e-commerce store. When your customer places an order, it automatically syncs to KimiDrop. We pick, pack, and ship directly to your customer. No inventory needed—just focus on sales and marketing.

We have warehouses in the USA, UK, Germany, Australia, and more. Delivery to Europe and America typically takes 3-7 business days, and 5-10 days to Asia. All orders include tracking numbers for real-time package monitoring.

All products come from GMP and FDA certified factories, with every batch tested by third-party labs. We provide complete compliance documents including ingredient lists, test reports, and certificates to ensure your products meet local regulations.

We currently support one-click plugin integration with Shopify and WooCommerce, plus an open API for any custom platform. Our tech team can assist with setup, usually completed in just a few minutes.

Our pricing is fully transparent: product cost + shipping + small processing fee. No monthly fees, annual fees, or hidden charges. You see the exact cost of every product and set your own retail price—all profit is yours.

We provide comprehensive after-sales support. For quality issues, we cover full refunds. For non-quality returns, we provide return addresses and assist with processing. Our support team is online 24/7 to ensure the best experience for you and your customers.

In your KimiDrop dashboard, go to "Integrations" and select Shopify. Enter your store URL and authorize the connection. Once connected, you can browse products and import them directly to your Shopify store with one click.